Runs onboarding, support and creator success.
Before Shield
Karim ran operations at platforms where one session crossed identity, payments and content moderation, with a focus on low-friction onboarding and durable retention.
At Shield
- Designed the creator onboarding: real-name verification, document review, biometric checks.
- Owns support response times and the renewal of every certified creator.
- Runs the creator success program: upgrades, certificate disputes, license enforcement.
Shield is only useful to creators who use it, so every operational decision reduces the friction between a generation and its certificate.